You can be the smartest person in the room, and still struggle to connect. So what actually makes someone *good* with people? That’s exactly what we’re getting into with Carolyn Goerner, a seasoned expert from the Kelley School of Business with over 20 years of experience in psychology and leadership, as we talk about the real, human side of work. We talk about what it actually means to use emotional intelligence in your day-to-day, not as a buzzword, but as a skill you can practice. From building genuine relationships in a digital-first world to navigating tough conversations without overthinking every word, this episode is full of the kinds of moments that make you pause and rethink how you show up. **You’ll learn:** - How to use emotional intelligence at work, with a focus on empathy and self-awareness - Why authentic human connection matters more than ever (and how to build it) - Practical ways to handle difficult conversations, ask better questions, and keep people motivated If you’ve ever left a conversation wishing you’d said something differently, or found yourself overanalyzing every interaction after the fact, this episode will meet you there. You’ll walk away with simple, practical shifts you can start using immediately to show up with more confidence, build stronger relationships, and handle whatever conversation comes your way a whole lot better.
06:03 The Intersection of AI and Human Experience
14:56 Navigating Difficult Conversations
19:02 Practicing Communication Skills
26:25 Leveraging AI for Emotional Intelligence Training
30:57 Navigating Feedback as a Perfectionist
35:24 Understanding Healthy Boundaries vs. Avoidance
40:15 Motivating Change and Overcoming Fear
45:41 Homework Assignment: Creating a Personalized Negotiation Coach
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